Rosalie L.

Hi Dr. Gonzalez, I just wanted to take time to let you know what a wonderful staff of workers you have assembled. You probably already know this, but sometimes just need confirmation. I have always thought your staff at both locations were exceptional, from the registration desk, all the way to your top assistants.
I would especially like to tell you that Jennifer Wall and Michael at your southside location went above and beyond a couple of weeks ago. On February 9, I had an appointment scheduled to have steroid knee injections there. In the meantime, I received word that Dr. Fichtel was scheduling my Boston Scientific implant for Feb. 14. I had no idea that this was a matter of importance, but fortunately, mentioned it to Jennifer and Michael just as I was getting on the table at the office. Immediately, both of them said that no, I should not have the injections right before the surgery and we cancelled immediately. Thankfully, your staff is so well-trained that they immediately recognized a problem and did not continue.
I just felt that you should know how much I appreciate your great choice of people working for you, from the very bottom, right up to the top, and for all your kindness and great treatment also!
I am looking forward to many years of continued care.
Gratefully,
Rosalie A. Lloyd
03/10/1940